REFUND AND CANCELLATION GUIDELINES

Customers have a period of 14 days from the date of product acquisition to initiate a refund request. For items bought but not yet dispatched, a cancellation/restocking charge of 10% is applicable if more than 24 hours have passed since the purchase.
For items that have been dispatched or delivered, a 30% restocking fee is applicable for returns made within 14 days of receipt. No refunds will be issued after the 14-day period.

Please note that the restocking fee is waived only for returns of products that are defective upon arrival. Returns for personal reasons will incur a 30% restocking charge. Depending on your
location, we may provide a shipping label for returns; otherwise, customers are responsible for shipping the product back to an
address provided upon request.

 

POLICY FOR PRODUCTS DEFECTIVE UPON ARRIVAL

We understand the value of our products and ensure thorough quality checks before dispatch. Every product is rigorously inspected to guarantee all components are included and functioning properly.

Should a product be defective upon arrival, report the issue to us within 24 hours of receipt for assistance. We will facilitate an exchange under these conditions:

- The product must be returned in its original state without any modifications, disassembly, or tampering.

- If the packaging is damaged during transit, it's beyond our control. However, we can offer a free replacement upon evidence of such damage. Customers are responsible for the return shipping of the damaged item. A replacement will be dispatched once the return shipment is confirmed.

Each case will be treated individually, and we are committed to providing the best possible resolution.
We reserve the right to grant or deny refunds and to make final decisions on this policy, especially in cases suspected of fraud.